Who can buy from Jacobson’s?
Jacobson Floral Supply sells to registered businesses. If you are a retail florist, designer, or other eligible customer, please click here to learn how to shop with Jacobson. Pricing is available to registered customers only.

How can I place an order?

• In person, in either of our (2) store locations
• Phone: Boston (800) 262-0500 or Cromwell (800) 989-2796
• Fax: Boston Fax # (617) 426-1997 or Cromwell Fax # (860) 635-9364
• Email: sales@jacobsonfloral.com

What is the Return Policy?

• All claims for returned merchandise must be made within 30 days.
• No returns or credits will be allowed without the original invoice.
• Used items or merchandise without original packaging are not returnable.
• Merchandise credit only.
• Sale, Food, and Seasonal items are not returnable.

What are the Delivery Options?

• In-store pick up
• UPS (Glass and other breakable items are not guaranteed by Jacobson Floral Supply, Inc.). Delivery charges apply.
• Common Carrier. Delivery charges apply.
• Jacobson truck delivery is available to local retail store locations only, call for availability. $100 minimum order required for Jacobson truck delivery with a $7.00 delivery charge. Free delivery for Jacobson truck orders over $250.

How long will it take for my order to be delivered?
Average processing time is 2-3 days for in-stock items. Allow shipping time of 4-10 business days for UPS and Common Carrier. Product that is out of stock or special ordered may take longer, call for availability. Backordered items will not be shipped unless requested.

What are the Payment Options?

• Cash
• Company Check
• Money Order
• Credit Card: American Express, MasterCard, or Visa
• Billing terms are available to established accounts. Call for an application.